Some of these tech solutions have been existing for a while – BaseCamp launched in 2004 – however they have become more refined and accessible. In 2019, business’s likely to see more choices for remote workforces. This could then cause more competitive pricing which then advantages smaller businesses working on leaner budgets.
As remote work becomes more popular place, businesses need software that can support them keep up.
The increase of SaaS technologies
Software-as-a-service (SaaS) businesses are thriving thanks to the increase of remote work. More software is being built to suit certain industries, which has resulted in a development in these kinds of businesses. This means that you can buy software that caters directly to the kinds of products or services your business runs. These applications are directly created to work with your company and its technological demands. Integration with other apps has cause it easier to hold track of significant data, while it is also simpler to track customer engagement than ever before.
Customer service has also been improved in a number of ways via the use of chatbots and technology-guided returns, while software that only offers one feature is being phased out for applications that can control a number of tasks at once. The ideal application is one that offers a suite of services, such as data management, customer support communications, and performance metrics.
For the rest of 2019 and into the future, software will become more refined and let for better communication and flexibility for a workforce that’s not in a traditional office setting. With greater tools for building relationships with customers and an analysing data, small businesses are bound to work more effectively and competitively.